Resolve Help Desk Requests

ThinkLoop integrates directly into your IT service desk, automatically resolving up to 50% of the most common IT tickets, answering questions, and provisioning access.

ThinkLoop Resolve Requests Slack Integration

Ask the Help Desk Anything, ThinkLoop Automates the Response

Jordan Just Now

Can I get viewer access to Figma for 15 days?

1 reply

ThinkLoop APP Just Now

You have now been granted Figma viewer access for 15 days.

Just-in-Time Access Requests

Securely grant just-in-time privileged access, with built-in approvals as needed.

Knowledge Base Questions

Multi-Step Requests

Automate manual tasks, provision access, and execute changes across your infrastructure.

Provision access instantly

Allow employees to request access to apps and services directly from Slack. Automate the approval and provisioning.

ThinkLoop APP

Your request for GitHub access has been approved and provisioned.

Automate IT workflows

Trigger scripts and runbooks from natural language requests, eliminating manual intervention for routine issues.

ThinkLoop APP

I've reset your Okta password and unlocked your account.

Customize and Configure the Help Desk Around Your Company's Processes

Request help from your preferred channel

ThinkLoop can automate requests from any channel, and can optionally sync all data into third-party ticketing platforms.

Approval workflows for access

Build complex approval chains based on user attributes, requested resource, or security clearance levels.

Manager Approval Required

Security Team Review

Build Custom Integrations

Don't see your tool listed? Use our webhooks and API to connect any internal service to the ThinkLoop agent.

POST /api/v1/webhooks/trigger

{ "event": "ticket.created", "data": { ... } }

Support Every Team

HR, Engineering, Legal, IT. ThinkLoop helps every department resolve requests faster, automatically.

Sarah Jenkins 1:24 PM

I need a new laptop, mine is completely broken.

ThinkLoop APP

I can help with that. I've initiated a hardware replacement request. Please select your preferred model from the approved list below, and I'll route it for manager approval.

What will you build?

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